The First Step is Picking up the Phone

Sally is the mother of Michael, an Army Veteran who served in Iraq between 2006 and 2008.  Michael suffers from a traumatic brain injury and post-traumatic stress after being involved in explosions in Iraq and watching fellow Soldiers die on the battlefield.  Michael also lost a brother, who took his own life at age 14, so he experienced a great deal of trauma from an early age.  He was eventually medically retired from the Army and returned to his family in Michigan. He came back to Colorado Springs in 2015, but he still suffered from his invisible wounds, self-medicating, adding substance abuse to his challenges. He was arrested in 2016, facing felony charges stemming from his addiction.  Sally got a call from Michael from jail in May 2016. However, he bonded out of jail and she was not able to reach him.

Sally, living in Michigan, knew her son was in trouble and feared for his health and safety, and didn’t know how to get help for his legal challenges.  She didn’t want to lose another son.  Sally didn’t have any connections in Colorado Springs, but knew that her local television news anchor, Stephen Clark, WXYZ TV Detroit, did have a Colorado Springs connection. She reached out via Facebook message, not really expecting a quick or any response.  However, Stephen responded right away and reached out to his father, Major General Wes Clark (USAF, Retired), who serves on the Board of Directors of the Peak Military Care Network (PMCN).  Wes reached out to PMCN staff and a former PMCN Board member, Colorado Springs Police Chief Pete Carey.  Sally’s one Facebook message opened up a network of local support that changed her and Michael’s course.  After reaching out to Stephen, people from Colorado Springs “reached out to me before I even had a chance to call anyone else.”  Within a very short period of time, PMCN reached out to CSPD and Leo Martinez, Lead Peer Mentor for the Veteran Trauma Court, and all (and others) connected with her to provide support and help her son.

The collaborative network of military and veteran support agencies that PMCN coordinates showed Sally that help was available for her son – and her. “Many people worked behind the scenes to help Michael,” she says.  While Michael was not accepted into the Veteran Trauma/Treatment Court program, many, many individuals advocated for him. And Michael helped himself – and his fellow veterans.

While in the veterans’ ward of the El Paso County Criminal Justice Center (CJC), Michael realized that he wasn’t alone and that he could help fellow veterans.  “Michael never gives up…he told me, ‘maybe I’m here for a reason.’”  Sally explains that Michael has helped transform the CJC, starting a peer support program, helping other veterans talk about their struggles with invisible wounds and the addictions that led many to the jail, facing DUIs and more serious charges.  This work in helping veterans has become a calling for Michael – he has found a new mission.  He felt so compelled to help not only those in the El Paso County CJC, but all veterans who are incarcerated.  With the help of CJC staff, Lead Peer Mentor Leo and fellow veterans, Michael, on the anniversary of his brother’s suicide, led veterans and CJC staff in the 22 Pushup Challenge to raise awareness and help end veteran suicides:


With this new mission and many military leaders and fellow Soldiers advocating for him in his legal case, in December 2016, Michael received probation. He has been sober since August of 2016 and is receiving services through the Colorado Springs VA Clinic for substance abuse and living in the Crawford House, a private, non-profit veterans’ residential treatment facility run by the Colorado Veterans Resource Coalition.  He told his mother that despite having opportunities to enter programs in other states, he felt compelled to stay in Colorado Springs, where his fellow veterans are, to help them as others helped him.  Michael and other veterans who have left the CJC continue to offer peer support, meeting at a local Denny’s and even working with the CJC to arrange for veterans in the jail to still be able to talk to veterans who have been released.  “He didn’t go through everything he went through for no reason,” says Sally. “He survived to be able to help others. Michael is so excited about staying involved and helping others.  Michael will be a drug addict all his life, but he has a mission now that he never did before.”  He is also seeking help for other needs, including his TBI, which he was never able to address while he was self-medicating. “He is excited about doing things in a positive way now.”

Sally wants other family members to know that there is help and not to be ashamed to ask for that help. “Your spouse, son, daughter, family member served our country and there is help out there. The first step is picking up the phone and asking, ‘where do I go for help?’ You don’t have to know what to say or what to ask. Just picking up the phone, you will be amazed at the network of people out there every day and hooking you up with help.  The support is life-saving, especially as a parent – you feel like you’re alone. You may feel like you are in a dark tunnel and may be intimidated to make that first call, but if you ask for help, there are so many people to help; they guide you, they give you strength.” Sally also recommends hanging on to that phone number and the resources you collect.  You may need help later or others may ask you how to find help. “There is someone out there that has your story – you are not alone.  Now other moms reach out to me, and I want to tell them, ‘feel no shame; saving one life is worth it.’ And making sure that people know the help is available – that is what will save someone – knowledge!”


Veteran in Charge: The Independence Center

IC LogoMany Veterans are faced with challenges from declining health, disability, rising costs of care and increasing limitations to living independently within their homes and communities. The great news for Veterans residing in Elbert, El Paso, Park, and Teller Counties is the resource available to them:  the Veteran in Charge (VIC) program. VIC is a partnership between The Independence Center (IC) and th e Veterans Administration. VIC is a veteran-directed home & community based services program that allows Veterans the flexibility to direct services they need to remain independent and thrive in their communities. VIC engages Veterans of all ages.

Over the past year, VIC has successfully enrolled 42 veterans into the program. The impact is that Veterans are remaining in their homes and staying out of skilled nursing facilities. They are reengaging with their communities through a wide range of activities. They are purchasing necessary equipment for home modifications in support of independence and safety. Veterans and their families are pleased to have the resources and supports to live life on their terms. For more information, call 719-471-8181, and ask for VIC.

The Independence Center is a local nonprofit organization that provides traditional and self-directed home health care, independent living, and advocacy services for people with disabilities which range from peer support, skills classes, and employment assistance to individual and systems advocacy. The IC’s mission is to work with people with disabilities, their families, and the community to create independence so all may thrive.

A Day in the Life of a Senior Visiting the Area Agency on Aging

MARK, STATIONED AT FORT CARSON, COMES INTO THE AREA AGENCY ON AGING with concerns about his mother, Brenda, who has just relocated to Colorado to be nearer to Mark and his family.  Brenda, 78, has been under a great deal of stress, associated with her recent move to a new community.  Mark isn’t able to manage all of Brenda’s needs and finds that he needs some support himself, as he tries to learn about resources in the community for his mother and himself.

ppacg-logo-90hMark and Brenda are directed by friends to talk to the team at the Area Agency on Aging, whose focus is serving seniors and their family members.  Brenda and Mark start with the PPACG Family Caregiver Support Center, where the case manager meets with them one-on-one for over an hour, listening to them both share their concerns and asking follow-up questions that will allow him to make the best  referrals possible.  The case manager recommends that Mark attend one of the classes for caregivers offered by the center. This class will help Mark better help Brenda, and therefore relieve some of the stress of being a caregiver for a family member.

As part of the conversation, it becomes clear that Brenda needs some extra help at home but has limited income.  She may qualify for assistance through Medicaid.  A center case manager from the PPACG Information & Assistance Center joins the conversation and agrees to meet with Brenda at a later date, to help her with completing a Medicaid application.  The case manager tell Brenda and Mark that if they are ever interested in local assisted living residences, they can talk to the PPACG Ombudsman team and learn about what is available in the community.  The case manager also provides Brenda with a Yellow Book, which has over 800 agency and business listings that serve seniors.  To Mark, the case manager recommends the on-line resource of

Brenda also needs to see a doctor and receive new prescriptions for the insulin she takes daily to treat her diabetes.  She has Medicare and needs to find a doctor that will accept Medicare as payment for her appointments.  A counselor from the PPACG Senior Insurance Assistance office is invited to join the conversation.  She is able to provide Mark and Brenda with a list of doctors in the Pikes Peak region who accept Medicare.  The PPACG Senior Insurance Assistance counselor also helps Brenda choose a new Medicare prescription plan, one that provides good overage for the medications that she takes to treat her diabetes and has the least out of pocket cost to her.

Brenda and Mark leave the PPACG Area Agency on Aging feeling well-informed and supported.  They feel as if they have just joined a team, and that everyone is working together to help them to help themselves.

Editor’s note: Article submitted by Gretchen Bricker of Pikes Peak Area Council of Governments Area Agency on Aging.  She may be reached at 719-471-2096, x 143

Unexpected Thank You’s

The PMCN staff is constantly in the community attending outreach events, community meetings and collaborating with partner agencies. There are times when a military service member, veteran or family member would approach us and say “hey, I talked to someone at PMCN once and they were extremely helpful with assisting my family last month”. It is always heartwarming when we know PMCN has touched someone’s life and helped them navigate through their specific needs.

The other day Christian Nunez, the Generalist Navigator at PMCN, attended a Soldier for Life Resource Fair on Fort Carson and ran into Sherry Jenkins, IMCOM Region 5 Career Skills Program Coordinator, Directorate of Human Resources. Sherry shared with Christian a special story of how PMCN touched her life:

A dear friend of Sherry’s, a U.S. Air Force veteran, was diagnosed with cancer in 2015 and needed financial assistance in order to go home to see her family one last time. Sherry and another friend were trying to think of how they could get their friend home safely to Alabama to see her mother and other family members one last time.

Sherry mentioned that she knew “Colorado Springs is a strong military community and has lots of wonderful organizations that I thought might be able to help.  I started calling around and thought to call Peak Military Care Network to see if you had ideas”.

Sherry was able to find an individual donor through Wish for Our Heroes and her friend was able to travel to and from Alabama to say her final goodbyes. “Thank you Christian for recommending and connecting me to the right person with Wish for Our Heroes”.

Running into past callers, like Sherry remind us that we are making a difference in many people’s lives and we want to ensure the word is out that about so many great organizations who strive to help our military community every day.

If you or a family member are seeking assistance from the community, contact PMCN at 719-577-7417 or to speak with Christian.

Peak Military Care Network: Connecting people to resources


This blog is a way for PMCN and our 30+ partner agencies to connect with service members, veterans and their families. Stay tuned for monthly posts!

Who is PMCN?:

The Peak Military Care Network is a nonprofit organization in Colorado Springs and our main mission is to connect military service members, veterans and their families to the highest quality resources provided by our trusted community partners.

PMCN recognizes that needs and services can overlap, so we have developed a service framework that takes a holistic approach to understanding and meeting the needs of our military and veteran community. That is where our partner agencies come into play. Our 38 partner agencies consist of, but are not limited to, these services:


What does PMCN do?:

A Central Source for Trusted Information:

PMCN connects people to information and resources in a variety of ways, including our Network of Care website, a comprehensive, centralized source for local information and resources, providing a broad range of services and information in one easy-to-use location.

Our Network of Care includes an extensive web-based resource directory of all local services for:

  • Veterans
  • Active duty personnel
  • Guard and Reserve members
  • Military & veteran family members

The site links to key services available at local military installations, as well as extensive federal (including VA) and state resources. The website also includes:

  • Employment resources
  • Health information
  • Military and veteran news

Network of Care provides safe and secure storage of electronic records, such as:

  • DD214
  • School transcripts
  • Health information for yourself or someone you care for


PMCN has personal navigators to help service members, veterans and family members connect with specific resources from the community. These navigators will assist you every step of the way and will follow up with you to continue ongoing navigation.